Just a few days ago, we had our air conditioners (or airconds, as the Malaysian-Singaporean lingo goes) serviced. It seems that a common requirement of tenants here is that the airconds in the rented unit be serviced every three months.
Honestly, I didn’t know airconds needed maintenance that often. I sure know we don’t maintain our airconds back home this often, simply because we don’t keep track!
Anyway, I had signed up for a one-year contract, in which we agree to use this particular company’s services for one year. Every quarter, they will call to remind us and schedule an appointment. In return for using their services regularly, we will be saving on costs because the contract is considerably cheaper than a one-off maintenance.
I have nothing to complain about the service offered. They reminded me of the appointment a day before, and the technicians even came early. They did a thorough job, and all the paperwork was in order and as agreed upon. But the whole exercise did make me think about trust.
When I arranged the appointment and agreed to the contract during that first call, who’s to say that the technicians will actually show up at the set time? If they do, what’s to stop them from demanding extra charges to the contract fees? And as for the future, will they honor the next three services to be scheduled in the next 12 months?
And another thing — How will the landlord ever know that we tenants will actually get the airconds serviced quarterly, and not just sneak in a one-time thing just before the end of the lease?
Simply put, trust is required in every step of a transaction, business or otherwise.
Yes, there are a lot of scams and exploitation out there. But by and large, the world still runs on a lot of trust, and on the honoring of that trust. Because without trust, a lot of things simply cannot operate. Even in writing here, I have to trust WordPress to deliver a smooth blogging experience.
We live in a postmodern world where relativism is usually the way to go. But in truth, there are certain absolute principles like trust that are still essential to the cycle of life.
Habit tracker: Week 3/4 Post 1/5